AI customer communication controls
Prevent duplicate, inappropriate or unauthorized customer outreach. Gatewise checks contact state, consent and recent history before a message leaves your systems.
- 14:03Reply in ticket #90122ALLOW
- 14:09Renewal follow-up email, Acme CorpReason: Existing task already assigned to account ownerNO ACTION
- 14:15Campaign email, 1 contactReason: No marketing consent on recordBLOCK
Interface example. Not Gatewise customer data.
The problem
Why tool access is not enough
- Multiple agents and workflows can message the same customer within minutes.
- Outreach during an open complaint or a legal escalation causes real damage.
- Consent, language and frequency rules are business rules, not prompt suggestions.
Evidence checked
What Gatewise reads first
- Messages already sent to the contact today
- Marketing and transactional consent state
- Open complaints, escalations or legal holds
- Ownership of the account relationship
- Send window and channel rules
Policy
Business rules, written the way the business states them
Policies are owned by the team that owns the rule. Gatewise turns them into deterministic execution controls.
- R01Never send more than one automated outbound message per contact per day.
- R02Never contact an account with an open legal hold.
- R03Require account owner approval for outreach to strategic accounts.
- R04Allow transactional replies inside an open conversation.
- R05Require verified consent for campaign messages.
Interface example of a configured policy.
More controls
Other actions Gatewise controls
Give your agents freedom without giving them a blank cheque.
Tell us what your agents are allowed to do today. We will review whether Gatewise fits your agent workflow.
Works with your agents and existing business tools