AI agent refund controls
Control autonomous refunds using transaction state, customer data and monetary thresholds. Gatewise decides whether a refund may be issued before the payment tool is called.
Refunds - action log
Today- 09:41Refund 79 EUR, order #48211ALLOW
- 09:47Refund 640 EUR, order #48190Reason: Finance approval required above 500 EURREQUIRE APPROVAL
- 09:52Refund 220 EUR, order #47755Reason: Refund already issued for this orderBLOCK
- 09:58Refund 40 EUR, order #48302Reason: Invoice status unavailableINSUFFICIENT EVIDENCE
Interface example. Not Gatewise customer data.
The problem
Why tool access is not enough
- A support agent can call the refund endpoint, so from the tool's point of view every refund request is valid.
- The agent does not reliably know whether the invoice was paid, whether a refund already exists or where the autonomous limit sits.
- Refund mistakes are hard to reverse and directly touch revenue and customer trust.
Evidence checked
What Gatewise reads first
- Invoice status and paid amount
- Existing refunds and credit notes for the order
- Open chargeback or dispute records
- Customer identity verification state
- Currency and amount against the policy threshold
Policy
Business rules, written the way the business states them
Policies are owned by the team that owns the rule. Gatewise turns them into deterministic execution controls.
Refund policy
Active- R01Allow refunds up to 100 EUR automatically.
- R02Require manager approval from 100 EUR to 500 EUR.
- R03Require Finance approval above 500 EUR.
- R04Never issue a refund when a chargeback or previous refund already exists.
- R05Require invoice status = paid.
Interface example of a configured policy.
More controls
Other actions Gatewise controls
Give your agents freedom without giving them a blank cheque.
Tell us what your agents are allowed to do today. We will review whether Gatewise fits your agent workflow.
Works with your agents and existing business tools