Use cases
The agent actions that need a decision before they run
Each use case starts from a rule your business already applies to human staff: a refund limit, a discount ceiling, an outreach rule, a deletion restriction. Gatewise applies the same rule to agents.
AI agent refund controls
Control autonomous refunds using transaction state, customer data and monetary thresholds. Gatewise decides whether a refund may be issued before the payment tool is called.
ALLOWREQUIRE APPROVALBLOCKINSUFFICIENT EVIDENCEAI sales discount controls
Enforce discount limits and route exceptions for approval. Gatewise checks deal size, margin rules and prior concessions before a discount is applied.
ALLOWBLOCKREQUIRE APPROVALAI customer communication controls
Prevent duplicate, inappropriate or unauthorized customer outreach. Gatewise checks contact state, consent and recent history before a message leaves your systems.
ALLOWNO ACTIONBLOCKAI CRM action controls
Control record updates, ownership changes, lifecycle changes and destructive actions. Gatewise separates safe enrichment from changes that move revenue data.
ALLOWREQUIRE APPROVALBLOCKAI contract and renewal controls
Verify timing, ownership and business rules before renewal related actions are executed. Contract terms are precise, so the controls around them should be too.
ALLOWBLOCKNO ACTIONAI finance workflow controls
Apply deterministic evidence and approval rules before financially sensitive actions. Payouts, credits and write-offs get the same treatment as human initiated finance work.
ALLOWREQUIRE APPROVALBLOCK
Concepts
Understand the category
- AI agent action controlAction control is the layer that decides whether a proposed agent action may execute.
- AI agent guardrailsMost guardrails work on text.
- AI agent governanceGovernance only counts when it changes what happens.
- AI agent policy engineBusiness rules should not depend on an LLM remembering them.
- AI agent approval workflowsAutonomy is a range, not a switch.
- AI agent audit trailEvery decision comes with a reason.
Give your agents freedom without giving them a blank cheque.
Tell us what your agents are allowed to do today. We will review whether Gatewise fits your agent workflow.
Works with your agents and existing business tools